Tag: feedback

Stand out

Fabrizio1 Comment

One of the things that will make you stand out most in business (and not only) is to close the circle on your promises.

This is true for individual contributors, teams, departments, and organizations as a whole.

If you promise something that you know you can’t deliver, or that you consistently don’t deliver over a period of time, the promise is most likely a way for you to get out of a difficult conversation, an awkward moment, a temporary discomfort.

It is not worth it.

Say only what you know you’ll do. And if you end up not doing it, give a reason and follow up.

When you meet your commitments, you build trust, gain confidence — look, you really can do it! — and grow the kind of backbone needed to say no when you truly can’t take something on.

Whitney Johnson, You Have to Stop Canceling and Rescheduling Things. Really.

Assuming good intentions

FabrizioLeave a comment

Assuming good intentions is truly the only way to build relationships and stay sane.

Some people might act out of malicious intents, trying to manipulate others in order to get ahead. Most though go about their lives in the exact same way as we do. They might have different ideas, points of view, preferences. But they are trying to do their best with the cards they have been dealt.

The alternative is to question everything and doubt everyone.

It is possible, and some choose that. I am not sure though they understand how much energy, attention, resources that is taking from them.

No real thing

FabrizioLeave a comment

For most people, there is no real thing that is going to be better if you are going to work one more day, or check your email on Christmas day, or take a meeting while your family is gathered for dinner.

It’s just your fear of giving away control and of finding out that you are not that important.

Take a break, go on vacation, spend quality time with your family. I promise you, when you will go back, the same problems and challenges will be there waiting for you.

You might just have some more resources to tackle them.

Business card

FabrizioLeave a comment

This viral picture reminded me of a couple of things.

First, that creativity (coming up with ideas) and innovation (the implementation of those same ideas) can be applied to anything, even something as old as business cards.

And second, that creativity and innovation are often a good way to create early stages buzz. Whether that will spread further down the line, though, is a different matter.

Make it better

FabrizioLeave a comment

Customer communication is an opportunity to establish and strengthen a relationship. Not just a way to deflect a possible inquiry.

You should know (and tell) whether a package has been delivered or not. And if it has, spare the customer the clutter in their inbox.

You could add the link to track the delivery. And spare the customer the trouble to dig into their incoming messages to find it.

You could suggest a direct way to ask a question. And spare the customer the time to go through the website, the help section, the knowledge base articles, and the feedback form.

Good customer communication often goes unnoticed, because it makes the experiences smooth and does not impose additional tasks on the receiver.

It’s not impossible, and can be achieved with some intention.