Tag: empathy

Shit

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We all go through the same shit.

That does not mean our pain, despair, fights, passions are all the same, indistinct reasons why we feel miserable. It means that most likely others can relate to it. Can understand. Can empathize. And it also means that we are not alone, not in our suffering.

So, the first thing to do is talk about it. Reach out to a friend, a family member, a doctor, somebody in this deep sea of misunderstanding we can relate to. Talk honestly and don’t hold back.

And the second thing to do, arguably the most difficult, is to listen when we are on the receiving end of a request of help.

Gentleness

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Understanding what is happening within has one sole purpose.

Gentleness.

When it becomes clear where your actions and reactions come from, what’s behind the patterns you keep falling in, why it is so difficult to be a certain way and do a certain thing. Then you can relax.

That is not the same as giving up, or finding excuses. Actually, the moment you accept the trigger for what it is (a thought, a situation, a feeling, a sensation) and refuse to label it as “me” and “reality”, is the moment you can open to proactivity. Good thing will come from it.

Begin with listening

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An important reminder by Bernadette Jiwa.

If you want to be listened, begin with listening.

If you want to be heard, begin with hearing.

If you want to lead, begin with opening to the people you want to lead.

If you want to sell something, begin with understanding the people you want to sell to.

It is that easy.

Who is empathy for?

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We commonly believe that empathy is for the person on the receiving end. And that is, at least in part, true. It gives them the space to be with their feelings, thoughts, discomfort, free of the burden of judgement and scrutiny.

We need to be aware that empathy is not for the person on the giving end. Sure, they get an enriched view of the world by being empathetic. Yet, they should not fall in the trap of heroism and self-praising, and even less in the pit of entitlement (“I am doing this, so you owe me that”). At the bottom of that pit is resentment, and it is not possible to be empathetic when resenting someone.

Most of all, I believe, empathy is for the situation, the context, the environment. It gets things unstuck, it moves things forward, it works towards some form of progress. The alternative is banging our heads against the wall. It takes a lot of time, and pain, to get anywhere by just doing that.

The practice of empathy

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A while back, I have written about empathy and about how it is not something that comes natural to most people (me included).

But what does empathy look like in practice?

It is certainly not to feel sorrow for someone’s issues. When we do, we tend to approach the relationship from a position of strength, it is kind of a top-down feeling. We do not really empathize with the other person, as we are not in the same “frame of reference”. Feeling sorry is more sympathy or compassion, and as Brené Brown brilliantly puts it, it is not something someone who is in trouble wants to receive.

Empathy is also not giving people a free pass for their problems. Again, this is an approach that assumes a position of power, and it is not fundamentally different from sympathy: we feel sorry for our colleague, and therefore we close an eye to the fact they are making a poor job.

Empathy is acknowledging the other person’s situation from a neutral, non judgemental position. In Ed Batista’s words, “we comprehend their perspective and emotions, and we are able to envision ourselves experiencing that perspective and those emotions under similar circumstances”.

And then, it is suspending our natural inclination to suggest a course of action, or give an advice to “fix” the situation based on our own experience. We stay there in their world, and we acknowledge it as it is. And if the time comes when it is expected of us to say something, paraphrasing a beautiful thought by Seth Godin, we do that from their own place.

When you have to do with somebody, you have no idea how many times this person has been kicked in the teeth. All you know is that they act in ways you would not. If you care about the outcome, the question is not ‘What would I do?’. The question is ‘If I had been exposed to what you have been exposed to, what story would resonate with me?’

It is possible to get better at empathy, and by doing that you will find you can establish more meaningful and stable connections. It is an investment worth doing.