Tag: communication

Questions and answers

FabrizioLeave a comment

Leadership means asking questions.

What is the problem?

What can we do that is new and better?

How do we tackle this issue?

What if we do something else?

How can I help you?

If your days, your meetings, your interactions are filled with answers, you are doing something else entirely.

Take Gary Kaplan, who changed the culture of a hospital in Seattle. He took his top people to Japan and said, “Look what they’re doing over here. Do you see anything that might apply to our hospital?” He was very humble. He knew they had to fix the hospital, but he didn’t know how to do that. He was also very autocratic about, “We’re all going to go to Japan”; he managed the process. But the content and what they actually ended up doing, he built from the ground up.

Edgar Schein, In Conversation with Edgar Schein

Sit or stand

FabrizioLeave a comment

In the face of adversity, we can sit down and complain, or stand up and do something.

A couple of things.

Sitting down and complaining makes us complicit in the adversity. If it was not our fault to begin with, it is after we make the decision to merely sit there. It does not matter if we do it because we are desperate or because we have no clue where to start from.

Standing up and doing something is always possible, even after having sat down and complained for a while. It might be to late to manage the adversity, and in that case doing something is about taking responsibility, measuring the damages, showing a way forward.

One way or the other, it is an active choice we need to make.

Bridge

FabrizioLeave a comment

When one gets squeezed between two opposing forces, it is quite usual to start depicting both forces as enemies.

Lousy middle management is a great representation of this.

Middle managers are at the crossroads of contrasting needs and ambitions, and the result can easily get to “management has unreasonable expectations” and “my team is lazy and ineffective“.

Of course, this is a divisive approach. Soon enough everybody hates everybody, nobody is happy, and things never get done.

Being in the middle, though, also means having the opportunity to build a bridge. To stop and sit down and listen to what those needs and ambitions are about, help each part to formulate them in a way that makes sense to the other, and finding ways to be helpful and support action in a common direction.

It takes time, energy, and a lot of confidence in ourselves and others. And it always pays off.

Extend your hand

FabrizioLeave a comment

When there is tension, when you feel those that are not on your side are simply too far away, when talking is arguing, when it seems impossible to find common ground.

Extend your hand.

Building relationships

FabrizioLeave a comment

The way you communicate reality is often more important than reality itself in building bonds. Or breaking them.

Say you have to share a decision with your team, one that is not fully fair, one you were not involved in making, one that will not make them happy.

You can state the fact, and say there is little that can be done to change reality. You can say that “little” is something your team will have to pull off, and that the deadline for it is in one week.

Or you can still state the fact, and say you are sorry for the situation. There is still something that can be done, and you will drive the effort, coordinating the work of the different team members.

Reality has not changed between option 1 and option 2.

Relationships have though.