Category: marketing

Product vs Marketing

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Is product more important than marketing, or is it the other way around? Should a start-up invest early in building an audience, or should all the resources go into crafting something that people will love? Will the product manager lead future development, or will it be the marketing manager?

These questions are a distraction, they put departments and professionals one against the other. And at the end of the day, it does not matter.

A better one would be: “who has the capacity to distance themselves enough from what we do to understand the needs of our audience?”. An even better one could be: “who can tell us where to go with no regard for where we’ve been?”.

A degree of neutrality is necessary, and sometimes it will come from product, sometimes it will come from marketing.

It’s the people, not the roles, that will make a difference.

Unusual requests

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Three ways to address an unusual request from one of your customers.

1. Sorry, we can’t help, you can try over there.

2. We are sorry, we have tried and checked our policies, we can’t help. You can try over there.

3. We are sorry, it’s not perfect, but it should work. No need to pay for this, come back later and we might have a better, more permanent solution.

They are not so different from each other, in fact they stand on a continuum. And it is certainly possible to emphatize with each one of them.

But whether you go for 1, 2 or 3 makes a huge difference in the experience you shape for your customer and the relationship you are building with them.

Three books

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Three amazing books about how people make up their minds that can enhance your marketing skills.

Thinking, fast and slow – by Daniel Kahneman.

The righteous mind – by Jonathan Haidt.

Influence – by Robert Cialdini.

If you read any one of these, you’ll have a much better understanding of why talking about features and how brilliant your product is will not help you boost your sales.

Keys and locks

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Most people, when starting a relationship, tend to be all about themselves.

Here is what I do, here is what I think, here is where I go, here is what I like.

The hope, in this case, is to have someone on the other side of the table that finds what we have to offer interesting and that is ready to commit to it. It can happen.

The effectiveness of this approach tends to decrease as the relationship develops. And as we are not really talking about amourous relationships (though some basics are similar), even if we attempt to find more people interested and ready to commit, the self-centered tactic is clunky. Seth Godin explains it well when he compares this situation to owning a key and having to go around looking for the lock (or locks) to open.

Alternatively, we could just sit at the table and listen to what the other has to say. Understand their background, what they do, what they think, where they have been, what they like, and where they are headed. See if there’s a match, and if anything of what we’ve heard made us click, go back and continue working to make it work, until next time. In other words, finding the lock and fashion the key (always Godin).

Traditionally, the first is the way of sales and the second is the way of marketing.

I am not sure nowadays the distinction about the two departments should still be relevant (it is in many organisations, unfortunately), but certainly the difference between having the key or the lock first is fundamental when you think about going to market.

It’s the difference between being one of the many and being the only one.

Your choice.

Off the road

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If you play on trite stereotypes, and execute poorly, marketing can easily backfire.

When you take it off the road, on the other hand, you can have fun with it and entertain people.

It’s mainly a matter of personality.