Folly

Companies have a strong tool they can leverage to influence behaviour: rewards.

The problem then is not that companies cannot figure out how to increase employees collaboration, how to break down silos, how to foster innovation, or how to build a safe space for feedback. The problem is that the focus is – sometimes unintentionally – on a contrasting behaviour, which gets strenghtened with rewards.

Steve Kerr 1995 – On the folly of rewarding A, while hoping for B.

The camel

Episode nine of the second season of Parks and Recreation presents a plot that many will find familiar.

The boss wants to win a competition and calls for the whole team to come up with ideas. Despite the general disengagement, each one of them presents a proposal; and when failing to agree on which one to put forward for the prize, they come together and combine them all into one. The result is a camel – in the sense of a horse designed by committee – that leaves them with slim chances to win, and yet it is a team effort. Unsatisfied and driven by possible reward, the boss calls the external consultant, who comes up with something that would most likely take the first prize. While further disengaging the team.

The point is that it is more important to achieve something together, anything really. This is how team, morale, and bond are built.

There are very few circumstances when winning matters more then the way you compete. Very few.

Possibly none.

The change you want to see

Be the change you want to see in the world.

It’s great advice. But if feels difficult, sometimes vague, often out of reach.

To make it more concrete, consider this.

You work at a company that fosters a toxic environment. Everyone is only focused on achieving a reward, to the extent that people barely greet each other when they meet in the corridors, actively hide information to get some edge, and only put a smile on their faces in the presence of a manager.

You can’t take it anymore. You are close to burn out, you are tired of being treated as a machine, and you dread the meeting to set your next goals way more than failing at them.

You have some options.

You can quit. Some do that, not many though.

You can muscle through. Most do that, and of course while doing that they lose energy, enthusiasm, well-being.

You can put up a shield of cynicism and sarcasm. I have done it myself many times. Become the one who has a witty response at the ready, a negative comment for every situation, a superior attitude that eventually will make it impossible for others to take you seriously.

Or you can reach out and ask: “how are you?” Very few do that. Despite the awful situation, very few understand that what is most needed in difficult circumstances is connection. Very few understand that they can be the initiator of something that is going to grow around them. Very few understand that they can indeed be the change they want to see in their world.

It is difficult. It can be done.

Concise

Be concise when you write. Do not make sentences and paragraphs longer than they should be, make your point as fast and clearly as possible. Respect your reader, respect their time, respect their ability to understand.

An example of how not to do this.

There seems to be a disproportionately high number of employers who feel that their entry-level Millennial employees are making unreasonable demands. Across companies big and small, employers share tales not just about requests for unjustified pay increases, but also things like premature promotions, customized schedules and open access to senior executives.

But I have also spoken with countless Millennials, and things look a little different from their point of view. Many of them admit that not all the stereotypes about them are completely off base, at least in comparative terms. In a Pew survey, for example, the majority of younger people credited older generations with having a stronger work ethic, higher moral values and greater respect for others. The Millennials I have talked to also cop to getting bored easily and say that they don’t have a desire to stay with one organization for the whole of their careers. Yet most of them say that they want to work hard and are willing to work hard. This is most evident in their entrepreneurial spirit. Millennials are founding their own businesses at much younger ages than older generations. Boomers started their companies at an average age of thirty-five, whereas the average age at which a Millennial takes the plunge is twenty-seven.

When they are accused of lacking work ethic, many Millennials will respond that their bosses don’t share their conception of time as it relates to productivity. They don’t need to work specific hours in the office – technology allows them to work remotely whenever they feel like it. Unlike older generations who are missing out on life because they are chained to their desks, Millennials have found a way to do both. And why shouldn’t they be entitled? Why shouldn’t they expect to earn more, have greater responsibility and advance up the ranks quickly? Almost everyone agrees that they are, generally speaking, more connected and technologically savvy than their Boomer bosses. Millennials are also poised to be the most educated generation in history.

Rare are the meetings or events that I attend, however, that someone doesn’t ask a question about Millennials. There seem to be a huge number of employers, including many Millennial employers, who struggle when it comes to leading their youngest workers. They express frustration about the generation’s lack of resourcefulness, poor writing skills and demands for early promotions. They also express exasperation that if their Millennial employees don’t get what they want when they want it, many simply quit.

But the knife cuts both ways. I hear just as many complaints from Millennials about their frustration with their employers. They express dismay that their bosses don’t understand them or their lifestyles, give them enough feedback, take full advantage of their skills or show enough appreciation for their work. They would also like the companies they work for to have a greater sense of purpose and offer them a work environment in which they can find fulfillment and feel like they are making an impact in the world.

Any debate over which side is “right” could go on forever. If I were to describe my observations about Millennials in entirely negative terms, for example, a good number of Gen Xers and Boomers would nod their heads in agreement, while Millennials would lash out at me for making broad generalizations. However, if I were only to shower Millennials with praise and frame everything they do as a strength or advantage, I expect a lot fewer Millennials would accuse me of making gross generalizations about them. Though I would expect more Gen Xers and Boomers would scowl and think me an apologist. Both sides have valid points based on their own experiences. Regardless of the lens through which we choose to see things, it seems to me that the only responsible thing for us to do is try to understand what’s going on and use any insights as the basis for a course of action. What both sides of the argument must appreciate is the mutual value of trying to understand the factors that make Millennials who they are. If for no other reason than it will help employers better lead their Millennial employees and it will help Millennials find that sense of career fulfillment that seems so elusive.

There appear to be three dominant factors that impacted, and continue to impact, Millennials most significantly as they grew up: […]

Simon Sinek, Leaders Eat Last

The same exact idea could have been expressed as follows.

Employers across different generations complain that Millennials are difficult to manage: they request salary increases and promotions without justification, they want flexible working hours, they want access to senior executives. And that is often accompanied by a lower than average performance, for example when it comes to writing skills and resourcefulness.

On the other end, Millennials – while acknowledging some of these shortages *resources in footnote* – find their bosses simply don’t get them. Millennials don’t need to work long hours or to be in the office. They want (and don’t get) thorough feedback, challenges that match their skills, and more recognition of their work.

Both sides have valid points and pitting one generation against the others would allow for little progress. Instead, it is better to try and understand what makes Millennials who they are and how to leverage their strengths.

There are three factors that impacted, and continue to impact, Millennials as they grew up: […]

Personal revision by the author of the post

When writing, there is never a reason why longer should be preferred to shorter.

Draw the line

We know that people prefer to work for leaders who give a sense of security, who distribute responsibilities, who show a genuine interest in their direct reports, who care, who have integrity, who listen.

Yet, very few leaders do any of that.

And that could be for three reasons.

They might be not skilled enough. Many top performers are promoted into leadership roles and they simply have no experience creating an environment where people can develop and feel secure. The idea is that if you are good at making things happen, you will eventually figure that out. Of course, it rarely happens.

They might believe that those things will come when _______ (fill in the blank). When the recession is over, when the urgency of the moment has passed, when the company will grow, when the next campaign will fix everything, when the new year will come. It’s never a good time for them to take ownership.

They might be genuinely interested in themselves more than in anything else. They move from one role to the next, from one company to the next, achieving above average results, and then leaving fear and destruction behind.

There are certainly other reasons, and other types of dysfunctional leadership.

But the main point for you is that you are not going to change that. You will not convince your team lead that they need training, that the time is now, or that putting their needs second will actually serve them in the long term.

None of that is going to happen.

All you can do is decide what type of leader you want to follow and where you draw the line.