If a customer (or a potential one) shows up with a request that is not in line with your procedures, processes, habits, or even product or service, the generous thing to do is to make an exception. If that requests gets asked more and more, than you have two options. Change your procedures, processes, habits, … Continue reading Exceptions and rules
Others do not owe it to you to treat you in a certain way because of your status or position. Your wife will not treat you with love and care simply because you are a husband. Your kids will not look up to you in admiration all their life simply because you are a parent. … Continue reading In search of others
If you have something you are proud of and care about, rather than starting by listing all of its benefits and advantages, first ask. Who is it for?Who is the audience, what are their characteristics, where do they hang out, and with whom, and for what. How does it help them fulfill their purpose?What do they … Continue reading What comes first?
One of the things that most resonated with me from what has come out of Davos this year, are the words of anthropoligist Jane Goodall. We have broken the link between intellect and wisdom. If we think of wisdom as love, compassion and making decisions not based on "how will this help me now", "how … Continue reading Wisdom
Change can happen through revolution or evolution. Revolution is when things turn around abruptly. It is usually a sudden change, one that is often associated with extreme measures. It creates fracture and discontinuity. The origin of the word is Latin - revolvere, literally "roll back", "revolve". Despite the current accepted meaning, therefore, it does not … Continue reading Revolution and evolution
When another person's idea prevails on your, and is chosen to be executed, there are three important things you can do. Focus on the positive aspects and on the potential of the idea. No idea is completely good or bad, so the idea that was chosen does most likely have positive aspects. Understand them, ask … Continue reading When your idea is not chosen
As I was thinking back to what I wrote few days back about the two different approaches to failure, it struck me how at its core a change is a failure. It's a failure of plans, of worldview, of beliefs and values, of expectations, of anticipations, of truths. If you are not ready to embrace … Continue reading Change is a failure