If the information can be shared in a Slack message, calling a meeting to discuss it will not make it more important.
If the product feature can be described in three words, writing four paragraphs to go through the ins-and-outs will not make it easier to sell it.
If the team is performing poorly, trying to shift the focus to a different subject, or goal, or KPI will not help them improve.
Keep things simple.
Anchor your thoughts, feelings, opinions to facts. For as much as it is possible to do so.
If you think that your team is on the right track, anchor that thought to some solid evidence.
If you feel that things could be better, anchor that feeling to some solid evidence.
If you believe that version A is better than version B, anchor that feeling to some solid evidence.
Numbers, money, events, external input. Go there to find confirmation, and go there often and repeatedly.
If you don’t, you live and act in a fictitious world.
When we are close to something, it’s difficult to notice progress.
Just as you can’t see your kids grow day after day, it’s difficult to see your career develop, your relationship evolve, your project build the right momentum, when you are so involved.
Take a broader look, take an outside look if at all possible. Consider a longer time frame, list down all the achievements, own your own narrative, master the capacity to frame what you see today in a wider picture.
That’s the key to satisfaction.
Customer service is more than answering customers’ questions and complaints.
A community of users is more than setting up a forum where they can communicate with each other.
Customer focus is more than interviewing your customers on a regular basis.
Customer experience is more than asking customers how likely they are to recommend your brand.
And yet, that’s where most companies stop.
The longer you can be without defining a situation, a person, a thought, an outcome, the more you can enjoy the moment.
When you define you draw boundaries. You set differences between what is good and what is bad. You start aiming for something different while at the same time clinging to the desire that the definition will always be valid. You build, for yourself and others, a world that is much smaller than its potential.
Defining is natural, it’s an attempt to take control of the unknown.
And the longer you can be without it, the more chances you will have.
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