When you fall, you develop fear.
Some get back on the horse right away, some take their time, some never try again. I am not sure which one is better.
But when you fall, you develop fear.
And that’s something important to keep in mind as you work your way towards success.
On one side, you have two colleagues, with similar competences, juggling more or less at the same time the following tasks: client booking via phone call, client support via phone call, client data collection and entry, service delivery, invoicing, and payment collection. This is a mess.
On the other side, you have two collegues, with similar competences, alternating on their tasks more or less as follows: one does client booking via phone call, client data collection and entry, invoicing, and payment collection; the other one focuses on service delivery and client support via phone call. This is a process.
We use to think of processes as the main reason for inefficiencies and disengagement, but the right process in the right place can do wonders. And the client is the one benefitting the most.
Sometimes you can start a habit by breaking a negative cycle.
If you always check your inbox right before going to sleep, try not doing it just once.
If you spend an increasing amount of time with a repetitive videogame, surprise yourself by not reaching for it at the next occasion.
If you go for your phone as soon as a notification pops up, resist the instict next time – turning off notifications is an easy aid.
Sometimes you can start a habit by nurturing a positive cycle.
If you figure out that calling a friend puts you in a good mood, do that more regularly.
If you realize that reading a book calms your nerves and sparks new ideas, buy a new one once your are done with the next.
If cooking makes you think more carefully about what you are eating, carve some time every day to cook yourself a meal.
Sometimes, all you need is one less.
Sometimes, all you need is one more.
Build enough muscles so that you can always be in a position to defuse.
Be the first one to take responsibility and to say I am sorry in every argument, no matter if it’s trivial or crucial. Even when you think you are right, make it so you will own the fact the relationship is cracking.
That’s a sure way to get unstuck.
People can easily come up with an opinion on almost anything.
And two things are good to keep in mind.
First, opinions are opinions. They are more influenced by sentiment or feeling than reason. They are great ways to get started, but poor ways to get you across the finish line. The sooner you move from opinions to facts, the closer you will be to success.
Second, saying that you don’t have an opinion on a given topic is not a sign of weakness or dumbness. And most of all, it does not prevent you from taking action. Moving from opinions to facts is equally important when the opinions are not yours.
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